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Frequently Asked Questions

Settlement Proposal FAQ

Many questions about the Settlement Proposal are explained in Section D of the Settlement Proposal. Additional questions were addressed at the November 18, 2009 Information Meeting. If you have other questions that are not covered here, please contact the appropriate legal representatives as specified in Section A of the Settlement Proposal or on our Important Contacts page.

CLPENS FAQ

How do I get on your distribution list?

If you are a member of the Canada Life Canadian Staff Trusteed Pension Plan and would like to get on our email distribution list, just send an email with a subject line of Subscribe to clpens@rogers.com.

I no longer wish to receive your emails. How do I get off your distribution list?

Send an email with a subject line of unsubscribe to clpens@rogers.com.

I signed up for CLPENS, but I am not receiving any e-mails.

1. Did you change your e-mail address and forget to tell us?  Every time we send out a group e-mail, we receive a number of 'delivery failed' messages.
2. Do you use Hotmail, or have an Anti-spam program attached to your e-mail application?  If so, our group e-mails might be going directly into your Junk or AntiSpam folder.  This usually happens if your initial e-mail came from a different address, such as your work address, or if someone else submitted your name.   You might still be able to find our messages in your Junk/AntiSpam folder but some applications, notably Hotmail, delete the contents after a week or so. Often, adding our address, clpens@rogers.com, to your email application's 'safe' or 'allowed' list.  will solve the problem.
3. We might not have you on our distribution list.  When someone first signs up, we send a confirmation that his/her name has been added to our distribution list.  If you do not recall ever receiving a confirmation, please contact us again.
4. We might have made an error.  Our procedures are susceptible to human error, and occasionally problems arise.  If points 1 and 2 above do not apply, let us know so we can check our records.
5. In a very few cases, our outgoing e-mails get deleted by the recipient's server.  If you suspect this might be the case, and it cannot be rectified by contacting your Internet Service Provider (ISP), let us know and we will try to find a workable solution. 

Pension FAQ

How much money do I have in my pension?

Sorry, we do not have that information.  For specific details of  your personal pension situation, you need to contact the Company. The contact information for the administrator of the Canada Life Plan is available here.

How can I learn more about my rights under the Pension Benefits Act?

The Pension Benefits Act provides information regarding member’s rights.  This is a lengthy document that can be difficult for the layperson to interpret.  However, the Financial Services Commission of Ontario publishes the booklet Your Pension Rights

You may also call FSCO’s Pension Plans Branch at (416) 226-7776, or write to them at 

Financial Services Commission of Ontario
Pension Plans Branch
5160 Yonge St, 4th Floor
North York, Ont.   M2N 6L9

When contacting FSCO, please quote Plan Registration Number 0354563.

Who are the trustees, and how are they appointed?

The current trustees appointed by Great West Life are J. R. Grant, D. Allen Loney, and  A. P. Symons. 

The company appoints the trustees at its sole discretion.  Once appointed, a trustee will serve until he resigns, reaches age 75, or is dismissed for cause.  The law requires that there be no fewer than three trustees and at least one of these must be independent.  Independent means not an employee or a director of the company. 

Can the Company control the vote by padding the board of trustees? 

The Company already wins 2 to 1, but the independent trustee has considerable power, including that of protesting a majority decision in court.  We understand that, in practice, the Company has not insisted on anything which independent trustees failed to support.

The trust deed contains a process for expanding the number of trustees which will restrict the Company’s ability to drown out the independent trustees.

What effect will the indexing changes made in 2001 have on our pension benefits?

Refer to the Indexation section for a more detailed analysis of this topic.

 

 

 

 

Page Last Revised
18 Aug 2011